Refund & Order Cancellation Policy
Post-Purchase Service
PROTAC prioritizes customer and business partner satisfaction by offering high-quality services, including post-purchase service (PPS) for international publishing challenges, consultation on research outcomes, and data revisions from publisher representatives. Payment waivers for PPS are subject to PROTAC assessment. However, in most circumstances, PROTAC offers PPS help for free or at a moderate cost.
Refund & Order Cancellation Policy
- Refunds for orders are issued using the same card that was used to make the purchase.
- Refunds and order cancellations are permitted before delivery of the desired service’s electronic files.
- Order cancellation is permitted within 2 hours of the order’s placement.
- A refund claim is acceptable within 24 hours of placing the order and submitting payment. The payment invoice, transaction document, or screenshot of the transaction should be associated with the requested refund claim.
- You can submit a refund claim or order cancellation by calling us at +201009125888, leaving a message on our website https://drugdiscoverypro.com/contact-us, or sending an email to customer.services@drugdiscoverypro.com. The customer should receive a response within 24 hours verifying the refund’s eligibility. If the reimbursement is not eligible, the response will include the reasons for ineligibility, allowing the customer to file another claim if something is not evident to the customer care officers. The customer is only permitted to submit refund claims twice; after that, the refund claim request will be ignored.